I think …[AI is] a process that gets you moving up the success spiral rather than down the failure one and has a motivating effect helping achieve self fulfillment rather than getting into doom & gloom syndrome. Rob Treeby, Health, Safety & Environment Manager, BP Amoco

I had the privilege of utilizing an AI methodology/approach with a sales and marketing organization involved in a strategic alliance with a major channel partner. In the two+ years since AI had been introduced to and embraced by the group, a significant transformation has occurred. Morale has improved dramatically, relationships have grown tighter, teamwork has significantly improved and--equally compelling--sales and profitability outpaced the rest of both organizations. A holistic 'appreciative approach' has truly become the way of life for this organization. Jim Gustafson, Vice President & General Manager, ELECTRICjob.com

Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people--all of our people. Only when we do that will we achieve breakthrough performance. Cindy Frick, Director, Organizational Development & Human Resource Planning, Roadway Express/Yellow Roadway

We introduced the concept of Appreciative Inquiry into our 'Breakthrough Leadership at Roadway' curriculum in 2000. Our senior managers have been enthusiastic about using this innovative approach to deal with some of our most pressing issues. It really does get everyone to focus on what's possible through interactive discovery and design sessions. The output has been amazing and provides a great map to desirable outcomes. Jim Staley, President, Roadway Express/Yellow Roadway

AI gets much better results than seeking out and solving problems. We concentrate enormous resources on correcting problems…[but] when used continually over a long time, this approach leads to a negative culture…[or to] a slip into a paralyzing sense of hopelessness …Don’t get me wrong. I’m not advocating mindless happy talk. AI is a complex science designed to make things better. We can’t ignore problems--we just need to approach them from the other side. Tom White, President, GTE Telephone Operations (now Verizon)

Consultants and Writers

Appreciative Inquiry is, in my view, an exciting breakthrough, one that signals a change in the way we think about change… We are looking at something important. AI will be of enduring consequence, an energizing innovation for the field. That’s my prediction. The late Richard Beckhard, a founder of the field of Organization Development, the Organization Development Network, and former Adjunct Professor, Sloan School

We have reached the end of problem solving as a mode of inquiry capable of inspiring, mobilizing, and sustaining human system change. The future of Organization Development belongs to methods that affirm, compel, and accelerate anticipatory learning involving larger and larger levels of collectivity. David L. Cooperrider, Case Western Reserve University and co-founder of Appreciative Inquiry

Appreciative Inquiry is a powerful new vehicle for setting in motion a wave of positive organization change. It is based on a deceptively simple premise: that organizations grow in the direction of what they repeatedly ask questions about and focus their attention on. The practice of AI is grounded in an intense exploration of unconditional positive questions that can uncover an organization's best practices and innovations, as well as the conditions that allow it to thrive. So, instead of asking, "What are our problems? What hasn't worked?" we might say, "Tell me a story about a time when things were going really well around here. What conditions were present in those moments? What organizational changes would allow more of those conditions to prevail?" This simple shift in perspective constitutes a powerful intervention in its own right that can begin nudging the organization in the direction of the inquiry--and toward radical innovation. Bernard J. Mohr, President, The Synapse Group, Inc.

Appreciative Inquiry is currently revolutionizing the field of organizational development. Robert Quinn, Distinguished Professor of Management, University of Michigan Business School

Watch out Dilbert. Your view of corporations as hotbeds of meaningless work and chronic alienation may hold center stage for now. But an alternative view that finds the glass half full, not half empty, is gaining followers daily. Eventually it will replace your terminally cynical take on the world… One thing’s for sure. Dilbert’s method — to search for and highlight the most hilariously counterproductive workplace behavior and the times when workers are most dispirited — is neatly reversed through the method of “Appreciative Inquiry”, or "AI.” Eric Raimy, Human Resource Executive

It is not possible for me to describe the greatest experience of my 16-year consulting practice doing Appreciative Inquiry (AI) with my client Novo Nordisk in Copenhagen. Suffice it to say that all the published AI case studies about group enthusiasm, contribution and results were exceeded by our actual experiences--it was nothing short of amazing! 50+ international HR practice leaders convened for three days to create a Global HR Strategy linked to their Balanced Business Score Card for 2002. This diverse group then presented their performance goals and metrics to their CEO and other executive team members. Their outcomes, and particularly the AI process that produced them, were received very enthusiastically by top management. Indeed, the CEO regarded the work performed by HR for the People Strategy side of the business as significant as any of the other Balanced Score Card initiatives for 2002. Congratulations goes to all my HR colleagues at Novo Nordisk--well done! S. Brett Savage, Ph.D., Director of Consulting Services, BT.Novations

Appreciative Inquiry is the study and exploration of what gives life to human systems when they function at their best. This approach to personal change and organizational change is based on the assumption that questions and dialogue about strengths, successes, values, hopes, and dreams are themselves transformational. In short, Appreciative Inquiry suggests that human organizing and change, at its best, is a relationship process of inquiry, grounded in affirmation and appreciation. Diana Whitney and Amanda Trosten-Bloom, AI Consultants and Authors of The Power of Appreciative Inquiry

Educational organizations

Appreciative Inquiry provides leaders with a methodology to focus on the positive instead of the negative. Rather than focusing mainly on problems, it elicits solutions. I…hope that community college [and other] leaders realize the potential for this valuable tool. George R. Boggs, Ph.D., President and CEO, American Association of Community Colleges, Washington, D.C.

We recently used AI at a variety of meetings, including a Board retreat, a staff retreat, meetings of our AACC Commissions and Council Chairs, and a design team made up of past Board chairs. AI helped us accept all ideas as valid, kept everyone focused, and improved the creative thinking of each of the groups, resulting in inspiring new mission and vision statements for the association. Feedback from the field allowed us to identify AACC's positive core, that is, what the members valued the most. From this feedback, we were able to draft and approve a statement of core values, a vision statement, and six new strategic action areas that will guide the future activities of AACC. Our new mission statement is 'Building a Nation of Learners by Advancing America's Community Colleges.'" George R. Boggs, Ph.D., President and CEO, American Association of Community Colleges, Washington, DC

I'm so very grateful to you (Charles Miller and Nancy Stetson) ...for allowing me and my 'comrades' the space to imagine and to plan a different way of being in our world at The Archer School and in our larger lives. You're changing the world for the better, one step at a time. Arlene Hogan, President, The Archer School for Girls, Los Angeles, CA

My "personal-best" experience of AI is the turning away from the dark side of complaints and toward the light of celebration and a focus on the future. Pat Pattison, Consultant, British Columbia Institute of Technology, BC, Canada

My "personal-best" experience with AI was the contribution I was able to make to the health and vitality of my department. I feel fortunate to work with talented colleagues who cared deeply about teaching and learning. AI allowed me to further professional development and success within the department, which I believe will yield tremendous benefits for students and instructors alike. My department finished its Program Review yesterday. We were commended in several ways for our collaborative, positive, creative, and thoughtful approach to working with students and with one another. Although no one said anything about AI specifically, I am sure that our two activities early in the year set the tone for the entire effort. The validation team's suggestions included numerous ideas about ways in which our department could showcase ourselves and our students. It was glorious! Teresa Ward, Faculty, Butte College, Oroville, CA

I see the Appreciative Inquiry process as a valuable and effective way for teachers to develop the personal resources they need to be engaging, creative, responsive, and reflective teachers. This is actually quite subversive given current pressures to simply deliver standardized instruction and document student mastery of it. I will be working with AI in future courses to develop my approach and to harness more of the power of AI. Mimi Coughlin, Ph.D., Assistant Professor, Department of Teacher Education, California State University, Sacramento, CA

I have used AI in one very very difficult staff situation, where I had to bring two very disparate groups together, one from within, and one from outside, the college. There were years of negative history between them. We have a common contracting agency who was insisting that we work together on a project for them, move from the silo approach, and integrate our efforts. A tall order! But, we used AI as an intervention process. It was a bit flexible, but it has worked. Our agency is pleased, a lot of barriers have come down, and people are actually having fun! Of course, there are still some ongoing issues to work with, but it's moving in the right direction! Donna Acord, Associate Dean of Extended Learning, Clackamas Community College, Oregon City, OR

I had an opportunity to use a part of Appreciative Inquiry immediately upon returning to my campus. On Friday, I changed our (e)Valuation to reflect what participants in our Leadership Program wanted more of. The comments were very interesting and we got more information than usual. On Monday, I conducted a cultural competency workshop for a community agency and I used another part of AI instead of what I had prepared. It was very well received. I really like this process!!! M. Yolanda Nolan, Assistant Director for District Staff and Organizational Development, Dallas County Community College District, Dallas, TX

At my institution, a few colleagues and I have been actively using the Appreciative Inquiry (AI) model in several ways: in faculty development, in new faculty orientation, in departments, and in our classrooms (including freshman composition, communications courses and nursing courses). Both my colleague …and I see Appreciative Inquiry as having huge potential in post-secondary education. We can use it to develop a new 'grammar' with which to talk about teaching and learning. Simply put, we are hooked on AI. Patrice Gray, Ph.D., Associate Professor of English and Coordinator of Writing Across the Curriculum, Fitchburg State College, Fittsburg, MS

Appreciative Inquiry is not the latest feel-good fad; it's a proven methodology that draws upon the past to create a new positive organizational culture. Appreciative Inquiry is the antithesis of problem-solving, appreciating people and processes that have worked and revitalizing the organization by emphasizing its many successes. Tom Gonzales, (Retired) President, Front Range Community College, CO

Thank you for the time we shared and for a wonderful workshop. It came at a really opportune time. It brought together a great deal of thoughts and feelings in a very powerful way for me. I have yet to be clear on how I will synthesize this but I believe it will be internalized. The process is already started. I find myself asking if I could have phrased the questions differently in many of my conversations with those I love. I am also very much aware of those external factors that I had allowed to dominate many of my feelings in recent years. The sorting and the sifting have begun. Thanks again and take care.
Jim Scott, Professor of Physical Education
Jackson Community College, MI

I have been using the basics of the technique starting a couple of years ago as a facilitation tool. So far we have done strategic planning with our Facilities department and several rounds of an internal program called Leading Work Groups where it is offered as another aspect of "problem solving". Before that I started using it with a non-profit board that I am on for the Vancouver Folk Music Festival Society. I was able to work with a fellow board member who teaches the basics of this at Simon Fraser University in the business department…I feel that the benefit is to move from the all-too- comfortable black hat to the more difficult to access yellow and green hat areas. (How's that for mixing my methods, if not metaphors?) I also have a Jester's Cap in my bag of hats--this is to look at the unintended consequences of a plan as the jester did in days of yore. I am trying to embed AI into the feedback cycles of Instructional Skills Workshops (ISW) a bit more, if only by maintaining the focus on the positive and building skills from there. Alice Macpherson, Kwantlen University College, BC, Canada

One of the most powerful AI questions focused on identifying “persons of integrity” at Lakeland. Numerous people across the college were identified as such and they were always quickly identified. Lakeland was also identified as having a supportive environment, as being a place of character and a respected organization, and as having a commitment to the greater good. Delta Force’s AI affirmed everything they had hoped for. The results were helpful as a basis for the college's next steps in strategic planning. Perhaps more significantly, however, AI was a galvanizing set of activities that modeled the participatory governance model, and helped to build that model at Lakeland College. Thomas A. Vandermeulen, Counselor and Eileen Doherty, Director of Research and Planning, Lakeland Community College, Kirtland, OH

I had my first AI success. I facilitated a discussion between a supervisor and employee who were at opposite ends of the Grand Canyon with no desire to find any middle ground. Through four conversations based on the AI principles, these two are talking and there is a very firm bridge built across the canyon. We meet again in a month to celebrate more of their success. This stuff really does work! Pam Bergeron, Human Resources, Lansing Community College, Lansing, MI

Learning about and beginning to practice the concept of focusing on the positive (not the negative) has been a worthwhile and challenging endeavor for the Management Team. As educators we were trained to use our critical thinking skills in the classroom; as managers we have taken those skills and applied them to administration, often trying to "fix" problems and find solutions on an issue-by-issue basis. However, by approaching those same issues from a positive perspective, we are able to shift our energy from a problem-solving perspective to a view of ourselves as doing good work much of the time and naturally wanting to replicate that experience to do more and better work in the future. We share the goal of making a difference to our students, our faculty, our community, our institution. Through a focused inquiry into what it is that we remember about what we are doing right, we can begin to construct a future that we can envision and create together. AI has given us an inspired way to view ourselves and what we have done so that we can repeat those experiences in an habitual way. Now we need more time to apply that learning. We have already set about addressing that objective. Mary Spangler, President, Los Angeles City College, CA

My best experience (of the inquiry) was seeing the excitement and commitment of each of the participants and motivation to be involved to work toward a positive end. Now two months later, I continue to see the same enthusiasm and pride in work being accomplished to meet their goals. Deb Parziale, Faculty, Ohlone College, CA

…the most exciting aspect of taking an appreciative approach was the amazing level of energy and enthusiasm that emerged early and that was present throughout the day. We were convinced that, had we taken a traditional problem-solving approach, we would have stumbled up against seemingly insurmountable issues related to economics and college structure. Instead, the group left feeling excited and extremely hopeful about the future of collaboration among diverse groups at the college. That energy is seeding ongoing efforts to encourage collaboration during challenging times. Brenda Munro, Extension Services Coordinator; and Lorne Daniel and Glynis Wilson Boultbee, Consultants, Red Deer College, AB, Canada

I've been pleasantly surprised to recognize how AI has changed me in subtle and not so subtle ways. I relate differently with my staff and family, and I find myself internally problem-solving with a positive approach much more often than before. I'm also more aware of how warmly small comments of appreciation are received in every social context. It's like we're all starving for affirmation. Carol Hatch, Coordinator, Foster Care & Independent Living Program, San Joaquin Delta College, CA

I was amazed at the energy in the room (of 75 people). I have received tremendous feedback from a broad array of attendees, and the impact on the tone here is direct. Where we left the Spring term with a negative, deficit perspective, we've opened this year with a positive, asset perspective. Where to from here? I fully anticipate a totally new organization for this campus based on interdisciplinary units. We have a great deal of work to do, but the start was great. Doug Garrison, Ed.D., Vice President/Executive Dean, Petaluma Campus, Santa Rosa Junior College, CA

By stressing what works--not what doesn't, I believe educators can help narrow the deeply disquieting achievement gap between African Americans and white and Asian students. The gap is very real. The National Assessment of Educational Progress reports that a black high school graduate demonstrates learning and skills at an 8th-grade level. That's, on average, four years behind white and Asian students. The complexity and enormity of the problem has left many educators feeling frustrated and hopeless. But it's my experience that Appreciative Inquiry (AI)--which focuses on the positive and what's working--can help students and educators build a bridge over those feelings and ultimately move a school toward positive change…Students from Shaw High School in East Cleveland were trained to conduct Discovery interviews with 100 citizens and community stakeholders from different cultures and generations. The interviews helped debunk negative myths that most students were disrespectful and not interested in learning. Over 150 parents, teachers and stakeholders--individuals who rarely come together at the same time--met at a community summit in 2000 to discuss their Dreams for Shaw. The summit prompted participants to Design a five-week summer institute for students that were having difficulty passing the Ohio Proficiency Test. Nineteen of the 21 students who completed the institute later passed the exam--Destiny. Charleyse S. Pratt, Ph.D., Consultant to Shaw High School, OH

I am so pleased to report to you that my first facilitation of an Appreciative Inquiry was a huge success! People at my college went away feeling good and saying great things about the process. I know it was the best day of my career. I loved every minute of it and I wasn't even nervous. We did end up going a different direction than I anticipated but it was OK; everyone was positive and the day yielded great results! Nicole Roades, Southern State Community College, OH

Last year we were grappling with the challenge of developing peer review opportunities for our tenure candidates. Among the areas of conversation we hoped to encourage, we asked our new faculty members to explain their professional philosophies to the senior faculty. 'Explain your teaching philosophy' solicited tense, canned responses. Re-phrasing the query to, "Tell us a story from your practice that exemplifies your teaching philosophy" not only garnered exciting responses but set an appreciative tone for the entire review process." Helen M. Clarke, Director, Teaching/Learning Academy & Professor of English, Valencia Community College-East Campus, FL

I found the process useful. Lots of great ideas. We now have a shared vision. The future looks really good. Francisco Arce, Assistant Superintendent/Vice President of Instruction, San Joaquin Delta College, CA

I most appreciated working in a collaborative, positive, high-energy environment. We all care a lot and want to grow and succeed. I plan to focus on what's working and do more of it. Thanks for the opportunity to articulate a shared vision. Sharon Daegling, Instructional Support, San Joaquin Delta College, CA

This stuff really works! Kathy Hart, Dean of Planning, Research, and Regional Education, San Joaquin Delta College, CA

I most appreciated the positive energy and the opportunity to participate. I also appreciated how well the AI process really works. Sherry Young, Program Manager, San Joaquin Delta College, CA

Wow! This (Appreciative Inquiry) really gets you pumped! My faculty are energized and I am more motivated than I have been in a long time. Appreciative Inquiry has completely changed the way I think about faculty development. Kina Mallard, Ph.D., Chair, Communication Arts Department and Director, Center for Faculty Development, Union University, TN

Governmental organizations

[Before an Appreciative Inquiry Summit held in Monterey, CA]: During this summit, we will use a tool that is new to many of us – appreciative inquiry. Appreciative inquiry is a way to rediscover and tap into our core strengths and highest potentials. It also helps us develop our self-talk in a constructive way and encourages us to bring out our best qualities in serving this institution. Appreciative inquiry is a method that helps us develop the goals and dreams that support the future of our Navy. It involves soliciting ideas from people throughout our fleet. Admiral Vern Clark, US Navy

Nonprofit organizations

I recently facilitated an Appreciative Inquiry session with a group of Khmer female and cross-gender sex workers in Phnom Penh, Cambodia, as part of an evaluation of an HIV/AIDS prevention and care project. I was quite nervous about it beforehand because I didn't know the Khmer culture; I had to work through a translator, and many of the participants couldn't read or write. But it worked beautifully! In fact, the process took off much faster than I had anticipated and they all had wonderful stories, and often used powerful metaphors, to describe their peak experiences in the project and the amazing HIV/AIDS work they are doing. I asked several Cambodians beforehand if they thought the idea and process would work and they all said yes. We then made the AI questions and instructions as simple and straight forward as possible and, perhaps most importantly, had FAITH in both the process and the participants. Ana Coghlan, Ph.D., Program Planning & Evaluation Consultant, Dhaka, Bangladesh

Our generation has arrived at the threshold of a new era in human history: the birth of global community. Modern communications, trade, and international relations as well as the security and environmental dilemmas we all face make us increasingly interdependent. No one can live in isolation. Thus, whether we like it or not, our vast and diverse human family must finally learn to live together. Individually and collectively we must assume a greater sense of universal responsibility…You see, positive things do not come by nature. For positive things we have to make an effort. We must make the effort. Nobody, no one else, can do that. So everyone, hope for a better future, a happier future, if that is our wish. The present generation must make every effort. It is our responsibility. His Holiness, the Dalai Lama

I have to say that AI has transformed my life.  I'm usually skeptical of the depth and longevity of change, but this process isn't just about change on the macro level.  For me, the most amazing thing is the way it changes persons...their thinking and way of being and how they view the world and their work.  From my perspective, AI can be thought of as a spiritual practice. Reverend Vicki Hammel, United Church of Christ, Subury, MA

Businesses and corporations

I thought both of you (Charles Miller and Nancy Stetson) did an awesome job! There was a lot of material to get through with a very large group which always presents significant challenges but you handled them with ease. The tone of some of the comments/questions didn't throw you at all and I'm sure people didn't realize how they sounded. But that didn't throw you at all; you responded with ease and grace, just like a great facilitator! Joann Javons, Management Consultant, Automobile Club of Southern California, CA

I most appreciated: Grounding the content in practice. Really appreciate generosity with resources and support. Use of videos. Connections with people. Humor. Interesting stories. I really appreciated your (Charles Miller and Nancy Stetson's) energy and commitment to this work, most especially your generosity. Paula Beltgens, Director, Encompass Consultants, Inc., BC, Canada

Thank you for sharing yourself so generously with us. This four-day course was an incredible experience for me... great people, new friends, and a brand new awareness of how appreciative inquiry
can impact all areas of my life. Thank you! [Rich Henry and Nancy Stetson, Trainers] Barri Harris, Principal, Eureka! Business Management Ltd., BC, Canada

I most appreciated: Balance of content/process, materials/activities. Lots of application places; homework useful. I appreciate how well Nancy (Stetson) and Charles (Miller) complement each other as facilitators. Thank you, Charles and Nancy, in creating an opportunity and opening plus holding a space for our learning. You are making the world a better place, one workshop at a time, one learner at a time. Big hearts! Cheryl King, Consultant, Greenleaf Consulting, AB, Canada
 
Thank you for the time we shared and for a wonderful workshop. It came at a really opportune time. It brought together a great deal of thoughts and feelings in a very powerful way for me. I have yet to be clear on how I will synthesize this but I believe it will be internalized. The process is already started. I find myself asking if I could have phrased the questions differently in many of my conversations with those I love. I am also very much aware of those external factors that I had allowed to dominate many of my feelings in recent years. The sorting and the sifting have begun. Thanks again and take care.
Jim Scott, Professor of Physical Education
Jackson Community College, MI

I appreciated: The relaxed collegial, yet full atmosphere; well organized and simple materials and PowerPoint presentations; the seasoned experience as AI facilitators (Charles Miller and Nancy Stetson); their quiet ability to hold the energy and build a safe container; clear and well-designed modules, including jazz listening, feedback processes, shifting seating arrangements, awareness building around mysteries of life; their belief in us. Solid grounded facilitators who teach AI for the real world. Bryan Neuberg, Consultant, Neuberg & Associates, CA

I appreciated the way the workshop used multiple methods to teach the AI process. Great job. It was all I expected and more. Inspirational. (Rich Henry and Nancy Stetson). Ellen Thomas, Positive WorkPlaces, WA

Well presented, facilitated, examples and depth of knowledge you both shared. I appreciated getting the whole picture first then moving through the details. That worked for me! Santalynda Marrero, President, SM Consulting, CA

It is up to us. Gives us the process and tools to build on commonalities. Jim Pulliam, President, College Consulting Group, CA

Open sharing. Dean Savoca, Personal Coach, Synergy Life, CO

I most appreciated: The structure (macro-level). Lots of room inside the structure/process to experiment with the components (micro-level). Damn, you're good. I hope I have as much energy ten years from now as you (Charles Miller and Nancy Stetson) have now. Doug Kerr, Consultant, Tracon Training Consultants, BC, Canada

I most appreciated: The people. Our 'expert' facilitators (Charles Miller and Nancy Stetson). Your genuine spirit of intent is contagious. I so admire and was happily amused by your professional /personal relationships, your differences are invigorating!! Participants--generous, supportive, expert. Thank you very, very much! Janet Longmate, Windsor Motors (105) LTD, AB, Canada

Consultants and writers

I got what I needed. A rich and rewarding experience. Michael Bambach, Independent Consultant, San Francisco, CA

The group was excellent; good positive caring people. Great facilitation. Really well-organized. Great job. Earl Bloor, Independent Consultant, Red Bluff, CA

I most appreciated: Being exposed to AI and having the opportunity to participate fully. The opportunity to expand my thinking. Making new contacts. My heartfelt thanks, Nancy (Stetson) and Charles (Miller), for expanding my mind and heart and clarifying my quest! This workshop was, for me, a life-altering event. Peter Bruce, Citizen of the World, BC, Canada

Well-designed structure. Nancy (Stetson) and Charles (Miller) building a collaborative space; we were all involved and recognized for our contributions. The exchange of ideas and energy with the other participants, the synergy. Keep on doing this. Jeanie Cockell, Educational and Organizational Consultant, BC, Canada

Group work. Stories. Relaxed atmosphere. Carol Larlee, Adult Education Training Consultant, BC, Canada

I appreciated the skills of presenters (Doug Kerr and Nancy Stetson); quality of material; sunlight/fresh air; well-timed--lots of time for comments, sharing questions. You are great. Lynne Iser, Spiritual Eldering Consultant, PA

I most appreciated: Diversity of participants. Amount of time and activities involving participants in "the work." Good balance of theory and practice. The amount of care that has been put into this work is very clear and appreciated. You (Doug Kerr and Nancy Stetson) are making a difference in the world! Therese Miller, Mediator, Trainer, Facilitator, HORIZON Partners, PA

I most appreciated: The model. The theory anchoring the model. Your (Charles Miller and Nancy Stetson's) passionate delivery. Your openness to hearing how we will use AI and our sharing of resources. Your connections and commitment to the AI community. The resources you bring. Your generosity in sharing resources: in offering to collaborate/review our work; your combined facilitation skills. Thank you SO much for an excellent Appreciative Inquiry Facilitator Training workshop and introduction into a world I know I will become active in. Your knowledge, resources, skills, and obvious passion are infectious and deeply appreciated. Leslie Robinson, Educational Consultant, BC, Canada

I most appreciated: Day Three content and approach. Working with the independents was good for me because of synchronicity of needs. LOVED the David Cooperrider video, (San Joaquin) Delta's commitment to mutual respect, the Dewitt Jones' video, "Celebrate What's Right With the World." THANK YOU! Susan Sprague, Software Engineer, Sacramento, CA

The overall structure worked well and demonstrated the positive energy of our group. Hugh Wilson, Consultant, Gordonville, TX

Educational organizations

I most appreciated: the diversity of the experience. Really enjoyed the relaxed atmosphere of the training. We learned the materials and did not seem rushed or pushed. Kathleen Wishnick, Associate Vice President, Instruction, Workforce Education and Business, American River College, CA

I most appreciated: Preparation to facilitate. AQIP process for NCA/HCC. Robert Littlejohn, Director, The Arrowhead University Consortium, MN

I appreciated the patience of the trainers (Doug Kerr and Nancy Stetson) and the pace of the week; the amount of resources and information to supplement the day-to-day learning. I liked the male/female combo. Amy Pszczolkowski, Executive Assistant to the President, Asnuntuck Community College, CT

Nancy (Stetson) and Doug (Kerr) absolutely model AI. They are AI. Please continue. Please come back. Bill Searle, Organization Development and Business Instructor, Asnuntuck Community College, CT

I most appreciated: new ideas, in-touch presenters (Doug Kerr and Nancy Stetson), attitudes of attendees. Nick Lefakis, Professor, Asnuntuck Community College, CT

The stories. The techniques. The metaphors. This was a rich experience to be able to just sit and watch. Pat Pattison, Consultant, British Columbia Institute of Technology, BC, Canada

We can make a difference in a positive way by looking at what we are doing well. You guys (Charles Miller and Nancy Stetson) are fantastic! Teri Walker, Assistant Dean of Instruction, Brookhaven College, TX

The openness of the participants. Steven Kahla, Senior Training Consultant, Brookhaven College, TX

The opportunity to think (again) about AI, review and renew my understanding, and think of ways I could expand my practice. Faye Ferguson, Education Support and Development Facilitator, Camosun College, BC, Canada

Openness of presenters (Rich Henry and Kina Mallard) and participants. Well done--an unqualified success. Finn Reynolds, Professor, Coordinator, Graphic Design, Canadore College, ON, Canada

The active, small-group exercises were very valuable. Nancy (Stetson), your energy is fabulous, your experiences are very relevant and helpful. Your generous nature encouraged growth in me. Janice Jackson-Haley, Executive Director for Human Resources & Payroll, Cascadia Community College, WA

Thank you for the opportunity to learn a new and exciting process. Can't wait to take it back to the office to begin doing AI. It has been terrific. Dede Gonzales, Executive Assistant to the President, Cascadia Community College, WA

The workshop was timely, convenient, and very needed. Susann Rehbock, Cascadia Community College, WA

I appreciated the opportunity to attend and reenergize myself and begin to shift focus in outlook and action. Thank you. Ken Core, Payroll/Office Manager, Cascadia Community College, WA

Thank you for helping me to leave my comfort zone and open up to others. Darla Hart, Program Assistant, Cascadia Community College, WA

I most appreciated the genuine interest (of Rich Henry and Kina Mallard) in helping people discover their potential. Sylvia Von Zoldos, Curriculum Facilitator, Centennial College, ON, Canada

Openness of debate, opportunity for rethinking during breaks and evening happy hour. Thank you for providing examples from religious communities and allowing us to share these. Patricia Perkins, RHORC Director, Interior Bay Area, City College of San Francisco, CA

I most appreciated: Practice. Positive energy the facilitators (Charles Miller and Nancy Stetson) created. Excellent resources. The wonderful generosity of presenters and AI community. Outstanding. Some breakthroughs and Ah-ha's. I feel like I have an approach to deal with some challenging situations and really move on some great opportunities. Thank you! The AI process has incredible potential for developing leaders who can lead transformational change. Donna Acord, Associate Dean of Extended Learning, Clackamas Community College, OR

I most appreciated: Content. Human interaction. Mark von Destinon, Department Head, Social and Behavioral Sciences, Cochise College, AZ

Opportunity to learn about the process and its applications. Judith Doerr, Director, Institutional Effectiveness, Cochise College, AZ

Most appreciated: Nancy (Stetson) and Charles (Miller). The possibilities. The 'others'. Reine Thomas, Dean of Instruction, Columbia Gorge Community College, OR

Charles (Miller) and Kina (Mallard's) insights, thoughtful responses to everyone, flexibility to follow needs of the group. Barbara Wells, Director, Trio Scholars, Community College of Denver, CO

The opportunity to experience AI and having several opportunities to go through the process. Jerry Mason, Director of Student Life, Community College of Denver, CO

Caring attitude of the facilitators (Kina Mallard and Charles Miller) created a comfortable and safe environment in which to learn. All leaders should attend this training. Kimberly Thompson, Director of Institutional Research, Community College of Denver, CO

I appreciated the acceptance of all participants. Elisa Robyn, Dean of Arts and Sciences, Community College of Denver, OR

I most appreciated the obvious amount of research and work that goes with this. Appreciate "learning" new people and ideas and challenging each other. Great visual images on the slides. Kathy Becker, Chief Human Resource Officer, Copper Mountain College, CA

Fabulous workshop--so well planned, great variety of activities, lots of interaction, fun, great teaching. Marjorie Lewis, President, Cypress College, CA

I appreciated: Practice! Practice! Practice! And the reinforcement, re-teaching. AI is an excellent way of approaching 'change' and resolving issues. Michael J. Kasler, Executive Vice President, Cypress College, CA

It brought to my attention the power and effectiveness of AI. You both (Charles Miller and Nancy Stetson) do an excellent job and I appreciate very much the training and experiences you've shared with me. Steve Donley, Dean, Vocational Education and Economic Development, Cypress College, CA

The positive focus instead of problems and negative outlook gives hope and possibility. Darlene Fishman, Director of Nursing, Cypress College, CA

The validation that, to a certain extent, Cypress is practicing AI on an informal basis, especially story telling. Fantastic job, as usual. Nancy Deutsch, Staff Development Coordinator, Cypress College, CA

The positive regard and support; the information; the group; the presenters; the opportunity to participate; the materials. Thank you--love this! Mara Scott, EOPS Coordinator, Cypress College, CA

Wonderful colleagues. A great safe atmosphere to learn, discuss and experiment. You (Charles Miller and Nancy Stetson) are wonderful. Peggy Austen, Librarian, Cypress College, CA

I most appreciated the opportunity to listen and share with several people. The text was informative and helped to put the pieces together. The video presentations were educative. Fola Odebunmi, Economics Instructor, Cypress College, CA

Working more closely with my colleagues and being led by such capable and warm facilitators (Charles Miller and Nancy Stetson). Randa Wahbe, Assistant Professor of English, Cypress College, CA

I appreciated the facilitators (Charles Miller and Nancy Stetson) and the people involved. Lots of energy from different campuses and especially from Cypress. The two of you really complement each other. Transitions and trade offs between the two of you were very productive and effective; I never felt stressed. Michael Brydges, Speech Communication Faculty, Cypress College, CA

Charles (Miller) and Nancy (Stetson's) positive attitude and belief that 'I can do it.' You have touched my spirit; you have reinforced my belief in how to work with people, specifically my son. Olivia Veloz, Administrative Assistant, Title III, Cypress College, CA

Charles (Miller) and Nancy (Stetson) for their dedicated time. The notebook with a wealth of knowledge and reframing. Akila Allen, Evaluator Record Specialist, Cypress College, CA

The information and ability to process it before moving on. Job well done! You (Charles Miller and Nancy Stetson) are a great team! Yolanda Nolan, Assistant Director of Staff and Organization Development, Dallas County Community College District, TX

I most appreciated: so many things! Nancy (Stetson) and Lane (Glenn) and Northwest Community College and their participants and staff. Everybody who attended--getting to know others and network. Thank you for all the enthusiasm and good work! Karen Wilson, Dean of Teaching and Learning, Delta College, MI

Enthusiasm, cooperative nature of the participants. Knowledge and experience and helpfulness of the facilitators (Lane Glenn and Nancy Stetson). Donald Halog, Vice President of Instruction and Learning Services, Delta College, MI

I most appreciated a new way to work! Connie Watson, Instructor of Psychology, Delta College, MI

The learning and the people. Jim Still, Chair, Health and Wellness Division, Delta College MI

I was happy that there was no rank in this process and the connection with all the participants. Betty Lopez, Office Professional, Multicultural Office, Delta College, MI

A chance to work with people from my college. Our conversation with Nancy (Stetson) at lunch. I want to bring this positive attitude, from the classroom to college politics. Cheryl Wilcox, Instructor, Diablo Valley College, CA

I most appreciated: Everything. The opportunity to share and learn together. The model and case studies. Wendy Waidson, Employee Development Assistant, Douglas Community College, BC, Canada

The participatory nature. The way the group came together. The friendship shown. Dennis Kennett, Director, Instructional Technology, East Central College, MO

Trainers' (Charles Miller and Nancy Stetson) knowledge, friendliness, accessibility; lovely folks, thanks! That it was a small, manageable size for the overall group. Promptness. Great group of people. Becoming more open to a whole new way to view myself as a teacher, director, parent, partner. Sue Peters, English Instructor, Student Success Coordinator, East Central College, MO

I most appreciated learning about AI and how to use it! Loved the experiential component. I thoroughly enjoyed myself these past four days! What energy was gleaned from the group. The nurturing was great. I enjoyed the diverse activities throughout the times. Sandra Brubaker, Associate Vice President for Student Development and Enrollment Management, Edison Community College, OH

Great content/process combo…you (Charles Miller and Nancy Stetson) did great! Again! Mike McHargue, Provocateur Emeritus, Foothill College, CA

Appreciate the seamless way you (Kina Mallard and Charles Miller) built up our knowledge base; how you continually reviewed until we reached a higher level of competence than I thought possible. You were great! Beverly Hendrix, Director of Diversity & Global Initiatives, Frederick Community College, MD

I most appreciated the life-force energy modeled by the facilitators (Kina Mallard and Charles Miller). The opportunities for co-creating with other learners and working in collaboration to apply new learning. The opportunity to explore new paradigms in a safe environment. The manual, book, resource materials. Thank you! You modeled an excellent balance between structure and freedom. Lailani Johnson, Director, DO IT Center, Front Range Community College, CO

I most appreciated Rich (Henry's) vulnerability and generosity of spirit; and teachable humility. I felt inspired and I know I can only view my world in a new light and for that I am truly grateful. The training was a beautiful balance of theory, interaction, fun, emotion, reflection, process, video and fun. You (Rich Henry and Kina Mallard) rock! Anne-Marie McAllister, Workplace Learning and Development, Georgian College, ON, Canada

What an honor to meet you (Charles Miller and Nancy Stetson) and spend four wonderful days together. Deborah Krumtinger, Coordinator of Training and Employee Development, Glendale Community College, AZ

I most appreciated the clarity, the organization, the generosity. I'm so appreciative! Lilli Rosenberg, Doctoral student, Gonzaga University, WA

General attitude of finding the best and where we want to go. Kathleen Schrader, Director, Regional Health Occupations Resource Center, Hartnell College, CA

The design worked: highly interactive, experiential and the structure to reflect. Morgan Zantua, Special Projects/Consultant Trainer, Center for Learning Connections, Highline Community College, WA

I really enjoyed all activities: interaction, story telling, different perspectives, games. Stela Rajic, Human Resource Assistant, Highline Community College, WA

I most appreciated how what you (Doug Kerr and Nancy Stetson) did and what you taught and how you taught were all in synch. I think your skills are great and your style of leadership is so suited to this. But mostly your selflessness in letting the process belong to everyone is just amazing! Mickey Reed, Program Director, Housatonic Community College, CT

I most appreciated peers (and) facilitators (Charles Miller and Nancy Stetson). Zachary Hodges, President, Houston Community College, Northwest Campus, TX

The interactive nature of (the training). Maya Durnovo, Dean of Workforce Development, Houston Community College, Northwest Campus, TX

High energy--kept us going; modeling of principles; thorough coverage of AI; new approach learned for positive change; offer of continued support as we solo. Good job! Connie Stone, Director of Employee Learning and Organization Development, Houston Community College System, TX

Interaction with other community college members and hearing their stories and dreams. Thank you (Charles Miller and Nancy Stetson) for sharing your time, talents and passion for this subject. Debbie Sharp, Organization Development Specialist, Houston Community College System, TX

Flexible, sensitive facilitators (Rich Henry and Kina Mallard). Kept us focused in spite of our tendencies to do otherwise. Anne Harper, Professor, Professional Development Consultant, Humber College, ON, Canada

Process time on positive thinking, and a solid structure to deliver something I so believe in and it works! Thank you (Lane Glenn and Nancy Stetson) for being "passionate" about your work--but more importantly that you live and breathe and model Appreciative Inquiry through life! Mary Belknap, Teacher Education Coordinator, Jackson Community College, MI

It reinforced and opened me up to a 'whole' I have lost sight of. You (Lane Glenn and Nancy Stetson) did a super job…I think it came together in this last few minutes. Jim Scott, Professor, Jackson Community College, MI

I most appreciated: Getting clarity of AI process and how to move forward from a position of strength; the facilitators (Charles Miller and Nancy Stetson). Linda Coyle, Chief Operating Officer, Kwantlen Foundation and Vice President, Ventures, Kwantlen University College, BC, Canada

The enthusiasm of Nancy (Stetson) and Charles (Miller), and their energy around the AI process. Nancy and Charles operate in the AI framework and model as they move us through the learning process. You are incredibly honorable, caring, humble people whom I bless profoundly as you continue on in your journey. Barbara Melnyk, Executive Assistant, Kwantlen University College, BC, Canada

I most appreciated the power of story telling and focusing on the positive. Took some conditioning to get there. Excellent interactive facilitator (Charles Miller and Nancy Stetson) style--really enjoyed it. Harprett Bachra, Training and Partnerships Development, Kwantlen University College, BC, Canada

…the stories from everyone, the different views, the community we created. Sonda Strom-Larson, Executive Assistant, Lake Superior College, MN

Your experience with AI process as well as with facilitation and training. You (Charles Miller and Nancy Stetson) got us through a load of material, processes. Sensitively and intelligently dealt with individual concerns/questions. Great grounding in AI from various points of view. Ken Pawlak, Employee Development Coordinator, Langara College, BC, Canada

I most appreciated the positive and knowledgeable facilitators (Charles Miller and Nancy Stetson); positive participants; interactive exercises; handouts. Judith Berry, Dean, Business, Media and Information Technologies, Lansing Community College, MI

Presentation materials were prepared for multiple learning styles. Attitude and knowledge of presenters (Charles Miller and Nancy Stetson). Jack Bergeron, Director of Academic Affairs, Lansing Community College, MI

Just after the first couple of days, I began to feel more alive because I changed my lens. I started to look at things differently. Linda Goodman, Hospitality Academic Team Leader, Lansing Community College, MI

The emphasis on the positive, positive, positive. You (Charles Miller and Nancy Stetson) were great and you modeled much of what you taught. Stephen Appiah-Padi, Director of Multicultural Center, Lansing Community College, MI

This was at the level of facilitator training, not just experiencing AI. This quadrupled the value to me as a facilitator and for my organization. Thank you so much for sharing and giving so much these four days. Adrian Bass, Director, Capital Quality Initiative, Lansing Community College, MI

The ability to freely talk to my colleagues and truly "hear" what they had to say. Well done! You made the concepts easy to understand. Radecka Appiah-Padi, Director, Instructor and Learning Support, Business, Media, and Information Technologies (BMIT) Division, Lansing Community College, MI

The cooperation of co-workers. Lynne Wilson, Lansing Community College, MI

I appreciated learning the AI approach; the David Cooperrider videos. Mike Michaelson, Lansing Community College, MI

The promises were all delivered--there was just the right timing, structure and content (and I know how hard that is to deliver!) Thanks for bringing this to us; we really needed it! Connie Peterson, Professor, Lansing Community College, MI

The patience of the presenters (Charles Miller and Nancy Stetson). The information provided and the many suggested websites and reading information sources. Good job. Enjoyed it all, especially Wheatley film. Loved the circle (outside) demo. Marilyn Skinner Britt, Ph.D., Chair, Visual Arts and Media Department, Lansing Community College, MI

I most appreciated that it was hosted here on campus. Enjoyed having you (Charles Miller and Nancy Stetson) with us! Beckie Beard, Director, Purchasing and Materials Management, Lansing Community College, MI

Awesome: lyrics, melody, context. Appreciate the elegance! Thank you for being… John Victory, Adaptive Designer, Lansing Community College, MI

Highlights were hearing each other's stories, reviewing the 5Ds, Wheatley's work and the new sciences, Cooperrider's work. Overall, varied presentation, well-thought-out four days. I appreciate your ability to share this work, specifically with the community college population. Patty Schmolze, Staff and Organizational Development, Los Angeles City College, CA

Good combination of content and process, honoring all learning styles. Theory. Thank you; you (Charles Miller and Nancy Stetson) are amazing. Emily Weinacker, Coordinator of Employee and Organizational Learning, Maricopa Community Colleges, AZ

I most appreciated the opportunity to share ideas with many creative, intelligent, and passionate individuals. The way each group was allowed to construct its own meaning. Great job of maintaining enthusiasm and positive outlook! Eric Leshinski, Instructional Designer, Maricopa Community Colleges, AZ

…group energy. Monica Reilly, Dean, The Michener Institute for Applied Health Sciences, ON, Canada

…both Appreciative Inquiry and flexible facilitation. You (Rich Henry and Kina Mallard) worked together beautifully for two people who got together for first time. Rosemarie Peikes, Manager, Training and Development, The Michener Institute for Applied Health Sciences, ON, Canada

I most appreciated the philosophical perspective; the Bushe Appreciative Process, the excellent resources, books, videos, binder, etc., and the presenters (Charles Miller and Nancy Stetson). Thank you! Inajane Nicklas, Dean of Humanities, Moorpark College, CA

The people, the materials, the variety. Thanks (Rich Henry and Kina Mallard) for your hard work and your willingness to be flexible and authentic. Anne Scrimger, Faculty Development Consultant, Mount Royal College, AB, Canada

The organization of the material presented; hands-on experience; meeting others interested in learning more and improving themselves; the energy of Nancy (Stetson) and Charles (Miller). Thank you. What you have shared has left a strong imprint. Luisa Howell, Spanish Professor, Mt. San Antonio College, CA

The patience with our questions; great handouts and program content and flow; openness to share materials. Thanks so much, Charles (Miller) and Nancy (Stetson); I respect so much your dedication to 'the work.' Bless you both! Dick Ryerson, Director of Staff and Organizational Learning (retiring), Mt. San Antonio College, CA

I most appreciated networking and getting valuable input on the process of AI from a diverse, positive group of educators. Thank you! Dione Carter, Director of Staff and Organizational Learning (incoming), Mt. San Antonio College, CA

The resources and open hearing; enthusiasm for the AI process; the background and experience of the participants; the well organized four-day workshop; the substantive theoretical base of AI and the opportunity to learn about it. I very much appreciated your support and generosity. Valerie Grabove, Professional Development Consultant, Niagara College, ON, Canada

The opportunity to think about possibilities. Sheryl Johns, Manager, Niagara College, ON, Canada

The openness/invitation from the facilitators and group members to stay connected, ask questions by email, etc. Thank you for your stories. Michelle Hume, Counselor, North Island College, BC, Canada

I most appreciated the information, processes, and Nancy (Stetson) and Charles (Miller's) commitment to us as learners. I also appreciated the tools to take away with me and use in the most practical way on an ongoing basis and the ability to take what might be a negative situation and work in a positive way immediately...[And, after returning to work], thanks so much for a great week. I've had the opportunity to do some "tiny" inquiries since returning. Love the way that works. Coby Romaniuk, Director, Student Services, North Island College, BC, Canada

I really appreciated the positive people in the group that created a nurturing environment. Karen Johnson, Student Trustee, North Orange Community College District, CA

The open-endedness of it; the willingness to take a complete novice and explain AI to me in a number of different ways. Thanks. Double thanks. Triple thanks. Lynda Gunderson, OAP Instructor, SCE, North Orange Community College District, CA

Thank you. This has been a significant experience. You (Charles Miller and Nancy Stetson) exemplify what you preach! Rosalyn King, Professor of Psychology and Chair, Center for Teaching Excellence, Northern Virginia Region, Northern Virginia Community College

Spirit-lifting experience! Practical application. Betty Young, President, Northwest State Community College, OH

The overall positive atmosphere and ability to ask questions and share thoughts so very openly. Kathy Soards, Director of Finance, Northwest State Community College, OH

Opened up ideas of untapped application. Made me realize again that those tough times are or can be real potential periods of growth. Very energizing! Karen Short, Director of the Licensed Practical Nursing program, Northwest State Community College, OH

I appreciate the content most of all, but also the open 'structure' of the workshop. Donna Ashcraft, English Faculty, Northland Pioneer College, AZ

I want to thank both of you (Nancy Stetson and Charles Miller) for modeling excellent facilitator skills. I truly enjoyed the training and I am looking forward to becoming a certified facilitator in AI. You are truly (I know I've already used this word before, but it comes from deep inside me) wonderful people and I appreciate your sincerity and the kindness you shared with all of us. I think about AI daily and I'm attempting to reframe my thinking on a daily basis. As you can imagine, it can be difficult at times when you work with others who are unaware of the power of positive thinking and appreciation for what we do and can do. I look forward to sharing my stories with you and others as we continue the voyage with AI. The best of luck with your future trainings and I look forward to hearing from you and others. Sharon L. Blackman, President, Auburn Hills Campus, Oakland Community College, MI

I most appreciated the opportunity to learn a formal structure for spreading a philosophy of positive change that has always been important to me. Lane Glenn, Dean, Auburn Hills Campus, Oakland Community College, MI

The energy of the facilitators (Lane Glenn and Nancy Stetson) and the group. Nancy's passion for this work is inspiring! I deeply appreciated your gift of time, of yourselves. Your willingness to give of yourselves made this a wonderful experience. Mary Ann McGee, Counselor, Farmington Hills Campus, Oakland Community College, MI

I appreciated the content and possibilities it presents. The typed list of process from Day Four review. Imagene Bailey, Counselor, Farmington Hills Campus, Oakland Community College, MI

The energy of the presenters (Lane Glenn and Nancy Stetson). Jim Crawford, Director of the Center for Innovation and Leadership, Ohio University Southern, OH

The patient approach you (Lane Glenn and Nancy Stetson) took in introducing the material. Great job! Roger Haley, Co-director, Training Solutions, Ohio University Southern, OH

The opportunity to learn with others. To get some skills that I can use to do what I know is in my heart. Keep spreading this. Joanne Schultz, Executive Dean, Business Services, Ohlone College, CA

I liked the energy of the group, the excellent plans of the presenters (Rich Henry and Nancy Stetson), and their engagement. Tom Cameron, English Professor & Faculty Lead, Center for Teaching and Learning, Olympic College, WA

The way the training modeled what we will have to do to be Appreciative Inquiry facilitators. Sandy Lindoerfer, Dean of Human Resources, Pasadena City College, CA

Thanks again for the AIFT; it really was a remarkable learning experience. Vicki Suter, Doctoral Student, Graduate School of Education and Psychology, Pepperdine University

I most appreciated the content of the material. This workshop training session modeled good teaching behavior, was exciting, interesting, and just superb. It is the best piece of work that I have seen you both (Charles Miller and Nancy Stetson) do. Your excitement about the topic was evident all the way through the training in ways that other topics (which you are recognized gurus on) have not had. Keep doing this and take a three-month sabbatical, but do at least six training sessions a year. You are too good and too valuable a resource to lose! Judy Walters, Senior Vice Chancellor, Educational Services, Peralta Community Colleges, CA

I most appreciated the opportunity to practice more, and the meeting and sharing with others. Ann Elliott, Staff Development Officer, Peralta Community Colleges, CA

I appreciated working with teams. Jesse Mireles, Executive Assistant to the President, Phoenix College, AZ

Your (Charles Miller and Nancy Stetson's) dedication to the topic is very apparent and your passion shines through. Jesse Garcia, Training Coordinator, Phoenix College, AZ

I most appreciated the openness to ideas that didn't always fit. Maggie Aldrich, Director of Organizational and Professional Development, Pima Community College, AZ

Well designed, with expert presentation (Charles Miller and Nancy Stetson). John Sneed, Director of Distance Education, Portland Community College, OR

Nancy (Stetson) and Charles (Miller's) vision, chutzpah, and doing of this work. It has been a long-needed breath of fresh air and professional rejuvenation for me. Teresiana Zurita, Educational Support Faculty, Counselor, Pima Community College, AZ

The people and what they all brought into this week. Well done! Peter Usinger, Director of Institutional Research, Polk Community College, FL

…the positive climate (Rich Henry and Kina Mallard) and critical thinking for application and implementation. Lucille McLeod, Staff Development Coordinator, Red River College, MB, Canada

I appreciate learning how to have a new perspective and how valuable the interviews can be used to make a difference in the organization. I think the information shared was very valuable! Christine Aldrich, CalWORKS Coordinator/Counselor, Rio Hondo College, CA

A new way of looking at difficult issues. A way of re-framing. Gail Chabran, Dean of Communications and Languages, Rio Hondo College, CA

The ability of the facilitators (Charles Miller and Nancy Stetson) to manage such a large group. Your peaceful techniques were wonderful and you are adept, to say the least, at keeping the gang on track. Love you guys! Ann Doty, Outcomes Assessment Specialist, Riverside City College, CA

I most appreciated: Absence of pretense. The presence of openness and honesty. Your continuous positive energy is great (Charles Miller and Nancy Stetson). Joy A. Rupp, Executive Director, Human Resource Development, Rose State College, OK

I want to thank you (Charles Miller and Nancy Stetson) for a terrific four days. You are both so skilled! I learned as much from what you did as from what you said. Kim Gunning, Associate Faculty, Royal Roads University, BC, Canada

The opportunity to practice first-hand. Reinforce through practice each time helps bring additional insights. Your modeling (Charles Miller and Nancy Stetson) is truly inspirational! Jerilyn Chuman, Dean, Counseling and Special Programs, Saddleback College, CA

Refreshing, exciting, anxious to apply to my world. Marsha Bonds, Senior Project Associate, St. Louis Community College, MO

The process, the content, the participants. It was so great to be a 'learner' again; reminds me that I do love to learn. You guys (Charles Miller and Nancy Stetson) are hysterical! Keep doing more of what you do! Kathy Petroff, Manager of Campus Life, St. Louis Community College, MO

Great examples, analogies. Time for group reflection. Bravo! My life is and will be much richer because of you (Charles Miller and Nancy Stetson). Diane Savoca, Coordinator of Student Transition, St. Louis Community College, MO

Your passion (Charles Miller and Nancy Stetson) served to inspire me to work on implementation. I appreciate the great ideas from colleagues! Kay Weiss, Coordinator of Professional and Organizational Development, San Bernardino Valley College, CA; and President, National Council for Staff, Program, and Organizational Development

I appreciated that we could speak freely with the agreement that what is said in the room stays in the room. I would like my organization to train all the staff on AI. Evia Briggs Moore, Director of Library Services, San Joaquin Delta College, CA

I have a clear understanding of how the process can and should be used. I appreciated the respect you (Charles Miller and Nancy Stetson) showed for everyone. Hazel Hill, Dean of Workforce and Economic Development, San Joaquin Delta College, CA

I appreciated the affirmation of the positive and using it for change. Great job! Got me thinking, challenged me, stretched my imagination. Dan Baker, Counselor, San Joaquin Delta College, CA

I appreciated the interview segments which brought me back in contact with self appreciation. Duane Wright, Instructor, San Joaquin Delta College, CA

Better understanding of new science/learning. Supporting the process. Nice job, well done. Evident you (Charles Miller and Nancy Stetson) are experienced facilitators--or you've learned to fake it very well! Dean Danielson, Instructor, San Joaquin Delta College, CA

I appreciated time for contemplative thought. Catherine Mooney, Registrar, San Joaquin Delta College, CA

I appreciated the opportunity to question the thoughts I was having and find the inroads to continuing AI at Delta. Thank you! Lynn Welch, Professional Development Instructor, San Joaquin Delta College, CA

I appreciated that I will be able to apply this information to myself personally and professionally. James Forte, Administrative Assistant, San Joaquin Delta College, CA

The opportunity to expand and grow ideas. Thank you for a job well done. You (Charles Miller and Nancy Stetson) are experts in the field, approachable, skilled presenters. Paul Kuehn, Division Chair, San Joaquin Delta College, CA

I appreciated the flexibility and positive approach. Great job! Kim Myers, Vice President, Human Resources and Employee Relations, San Joaquin Delta College, CA

The openness of the group to accept this model and share their experiences. I enjoyed this experience. Kim Mompean, Academic Advisor, San Joaquin Delta College, CA

Great people in workshop. Outstanding teaching: pace, variety, materials. Thanks for giving us so much of yourselves, Nancy (Stetson) and Charles (Miller). You are both models of outstanding teachers--that's probably the best short class I've ever attended. Alan Hitt, Senior Analyst, Information Services, San Joaquin Delta College, CA

I most appreciated the opportunity to experience and practice the process. You (Charles Miller and Nancy Stetson) are terrific! Kathy Hart, Dean, Planning, Research and Regional Education, San Joaquin Delta College, CA

Thank you (Charles Miller and Nancy Stetson) for the commitment. Jerry McLean, Accounting Manager, San Joaquin Delta College, CA

I most appreciated the blend between theory, practice, and reporting back. This was definitely a shared process of each facilitator sharing information and the participants' participation. Thank you. Heather Dodge, Division Secretary, San Joaquin Delta College, CA

I most appreciated the model--I love this system. Thank you for welcoming any and all comments with openness. Carol Hatch, Coordinator, Foster Care/ILP, San Joaquin Delta College, CA

Meeting people from other colleges and also getting to know more about people from my own organization. I think it was great to have all levels: students, faculty, classified, administrators and CEO. Thank you (Charles Miller and Nancy Stetson) for being there in the background, not trying to force us to talk. You just made it easy for me to participate without being forced. Amal Elayyan, Library Technician, San Joaquin Delta College, CA

Trainers' (Charles Miller and Nancy Stetson's) positive regard for the participants and the process. Thank you for acting on your commitment.
Jack Saunders, Articulation Officer, San Joaquin Delta College, CA

I enjoyed the facilitators (Charles Miller and Nancy Stetson). I appreciate the process, that is, the delivery system. I liked the bonding and feeling I received from each and every person. You are great people. Very spiritual. Pedro Ramirez, English Professor, San Joaquin Delta College, CA

It took every minute of the workshop for me to internalize what I needed. Good blessings. Diane Oren, Instructor, San Joaquin Delta College, CA

A positive shot in the arm and new tools to use. Janice Takahashi, Counselor, San Joaquin Delta College, CA

You two (Charles Miller and Nancy Stetson) are God's gift. Dee Brown, Counselor, San Joaquin Delta College, CA

I appreciated the new positive focus of the training. Thank you (Charles Miller and Nancy Stetson) for your gentle, yet clear guidance. You made the training process meaningful. I loved the exercises, especially the 'invisible' triangle. Marcia Johnson-Lawson, Outreach Advisor, San Joaquin Delta College, CA

The concepts and opportunity. I learned that I could do this and to trust the process. Sherry Young, Program Manager, CalWorks, San Joaquin Delta College, CA

I most appreciated the warmth, openness; a caring learning environment; excellent materials; opportunity to sustain network. (I) learned masses by watching you (Doug Kerr and Nancy Stetson) facilitate. Nancy Cooper, Lead Specialist, Scottish Further Education Unit, Stirling, Scotland

I most appreciated the honesty, fun, learning. Great environment for learning (Rich Henry and Kina Mallard). Catherine Drea, Director, Seneca College, ON, Canada

Very committed presenters (Charles Miller and Nancy Stetson). Honest - open membership of the group. Practicality of the information to my everyday life as well as at my college. Keep spreading the word; thanks for your energy, dedication. I would endorse AI training for my institution. Kim Manderbach, Dean of Enrollment and Student Services, South Seattle Community College, WA

I most appreciated the openness of group members to share experiences. Thank you for keeping us excited and engaged in AI experiences. Wanda Spratt, Dean, Nursing/Allied Health Division
South Texas Community College, TX

Excellent presentations. Great session. Well worth the investment of time and resources. Shirley A. Reed, President, South Texas Community College, TX

…how to use this at our college. I appreciate your use of active learning. Great job! Jean Swartz, Dean, Developmental Studies, South Texas Community College, TX

I most appreciated networking, actual participation in activities. Thanks for a great experience. Your passion is evident. This was a great investment! I'd like to thank both you (Charles Miller) and Nancy (Stetson) for a wonderful experience. We are very excited about utilizing AI here at South Texas Community College. Your sessions were all excellent. We will keep you posted as we progress on our journey to change the way we do business at STCC. Luzelma Canales, Director of Accountability and Management Services, South Texas Community College, TX

The way the material was presented. The AI system is a very good tool to solve problems. Mohamed Werfelli, Math Instructor, South Texas Community College, TX

Sharing the AI process. Great job and thank you! Rebecca L. Silva, Department Chair, Radiologic Technology, South Texas Community College, TX

Meeting such wonderful people and learning from their diverse perspectives. This training really helped me do some inner evaluation/valuation. Nicole Roades, Director, Southern State Community College, OH

It allowed me to see new possibilities and to be more creative. You are doing a wonderful thing. Irma Alvarez, Dean, School of Business and Information Systems, Southwestern College, CA

I appreciated the commitment and passion of the presenters (Charles Miller and Nancy Stetson). Good job. Jimmie Sasaki, Parent Involvement Program Specialist, Stockton Unified School District, CA

I appreciated being able to work with my staff colleagues in a way that was so positive and enervating. We have been running on empty for awhile and desperately needed a refill. Mil gracias. Katarin Jurich, Assistant Director of Curriculum, Stockton Unified School District, CA

Information on Appreciative Inquiry. Step-by-step guidelines--the framework. The follow-up support you have offered and at no cost to us. Positive feedbacks. Training materials. Thank you for all the information shared with us and your (Charles Miller and Nancy Stetson's) dedication to the cause. Betty Chan, Language Development Specialist, Stockton Unified School District, CA

I appreciated the knowledge and professionalism of the presenters (Charles Miller and Nancy Stetson). Thank you for reminding me that I am a "touchy feely" person and that's a good thing. Lisa Roldan, Language Development Specialist, Stockton Unified School District.

I most appreciated the quality, intensity and collegiality; the wonderful opportunity for my colleagues to talk with me and I with them, in a way I've not had before; the opportunity to meet people not only from Connecticut but the world. Susan Dantino, Associate Dean of Planning, Tunxis Community College, CT

The facilitators (Doug Kerr and Nancy Stetson) were so quick on their feet in managing the group. Again, I'm impressed with the high level of skills. Christine Gotowka, Professor of Possibilities, Tunxis Community College, CT

I most appreciated the insight, techniques and opportunity to practice them. Andre Blaszcznski, Professor, Economics and Business, Tunxis Community College, CT

I most appreciated: The opportunity for everyone to listen and talk and give input. Relaxed atmosphere. If you want a great new way to help your faculty look at growth and development in a positive way, I highly recommend the AIFT. Appreciative Inquiry is a proven tool and dynamic process that inspires action for positive change at individual, group and institution levels. This workshop has completely changed the way I think about faculty development.
Kina Mallard, Department Chair, Communication Arts, Union University, TN

Thank you once more for an excellent week, personally as well as professionally. Jean Kreis, EDUCAUSE Fellow, University of Arizona, AZ

The people. I appreciated the behavior modeled by the facilitators (Charles Miller and Nancy Stetson). Leslie Nady, Personnel, University of Nevada, NV

I was able to find the path to improving my institution by using positive approaches. We've come through a very negative, trying three years in our history, and we're ready for a new way of thinking! Beth Miller, Executive Director, University of New Mexico, Gallup Campus, NM

Making authentic relationships. Beginning the Ai journey. Inspiring workshop! Pat Combs, Information Support Supervisor, University of North Carolina, Greensboro Campus, NC

Interactivity, discussions, participants were awesome. Carol Anne Kozik, Nursing Education Specialist, Upstate Medical University, NY

I most appreciated that it exists at all! Keep going on. The videos were particularly well chosen!! Mary Pat Huxley, Director, Biological Technologies, Ventura College, CA

Thank you so much for all the help. I have shared many of the great and exciting things I learned last week. I look forward to using AI many times...Thanks again! David Matlock, Director of Admissions, Records & Financial Aid, Virginia Highlands Community College, VA

This is a master class taught by master teachers (Charles Miller and Nancy Stetson) who role model the attitude, behaviors and processes of AI. Bring a team and be prepared for changes. People need to commit to the full four days. Judy Walters, President, Vista Community College, CA

I most appreciated the process to come up with something that I can try with my staff. Good information and very detailed preparation that makes the workshop a success. Hermia Yam, Dean of Student Support Services, Vista Community College, CA

Experiencing an appreciative environment and getting to know other participants. Laura Jasper, Dean, Instructional Operations, Wisconsin Indianhead Technical College, WI

I appreciated: the connections, interactions, and "test driving" the process; learning from others through stories, interviews and general questions throughout the week. Great teamwork (of Doug Kerr and Nancy Stetson); the blend of complementary personalities was spectacular. Kim Pearson, Public Relations Representative, Wisconsin Indianhead Technical College, WI

Governmental organizations

The (AI) session (I co-facilitated with Steve Chambers) was a great success - incredible to me, not a single nay-sayer! Thanks for the excellent training - we were better prepared than could be expected." John M. Tomkovich, Jr.  Space and Missile Defense Battle Lab

Peterson AFB, CO
Variety in presentations/activities. Fun!!! Fantastic energy, variety, heart and clarity. I appreciate your commitment to the process and the group. Thank you. Nancy (Stetson), thank you for your delightful joyful laugh--it's a pleasure to hear! Beth Allen, Communications Consultant, City of Mississauga, ON, Canada

I most appreciated taking time to answer questions. This is an excellent process--a refreshing change from the traditional. Great work--very inspirational. Denise Tambellini-Abraham, Manager, Special Projects, City of Richmond, BC, Canada

Both facilitators (Charles Miller and Nancy Stetson) had an easy way about them; made me want to stay and hear what they had to say. Keep up the good work. I will try to get you to do this training in Nova Scotia. Paul Schwartz, Manager, Department of Environment and Labor, NS, Canada

I most appreciated: Many things! I was so impressed with how Kina (Mallard) and Charles (Miller) facilitated each day, keeping us dancing between content, experience, and application. I appreciate their superb facilitation skills. Thank you so much for your hard work, energy, and generosity in this process! Diane Cheatwood, Training Specialist, Department of Labor and Employment, Denver, CO

Working with others throughout the process; energizing atmosphere; started and ended on time. Though it has been a long four days, I have learned so much. I even called my CEO yesterday to thank her for asking me to attend. Linda Oman, Manager of Performance Improvement and Risk Management, Henry County Hospital, OH

I most appreciated the energy/passion to believe. Thanks (Lane Glenn and Nancy Stetson) for your energy and belief in the process. Deb Brown, Chief Patient Services Officer, Henry County Hospital, OH

Nonprofit organizations

I have to say that AI has transformed my life.  I'm usually skeptical of the depth and longevity of change, but this process isn't just about change on the macro level.  For me, the most amazing thing is the way it changes persons...their thinking and way of being and how they view the world and their work.  I'm grateful for your (Nancy Stetson's) modeling and sharing of the process and way of life.  From my perspective, AI can be thought of as a spiritual practice.  Any way, you're awesome and I appreciate your leadership and zip and joy.  Thank you for a wonderful training and for the possibilities that your life opened for mine.  God bless. Reverend Vicki Hammel, United Church of Christ, Subury MA

Very well constructed curriculum. I also appreciated meeting amazing people. Sue Clement, Manager, Imagine Humane, ASPCA, WA

Well organized, many small group discussions. Fourth Day morning session was really helpful. Great job! See you guys (Lane Glenn and Nancy Stetson) in Japan! Masataka Uo, Japan International Cooperation Agency, OH

I most appreciated the energy of the leaders (Charles Miller and Nancy Stetson). You flow back and forth so smoothly, wonderful to watch. Marlene Ruiz, Director of Education and Consulting, Kaiser Permanente, CA

I most appreciated the participants, the unflinchingly positive attitude of Doug (Kerr) and Nancy (Stetson); the opportunity to learn, reflect on our process; the amazing potential and joy of AI. You are amazing. Thank you for holding the space--both here and in the world--for love, hope, joy and possibility. Vicki Hammel, Reverend, United Church of Christ, MA

Most appreciated: Nancy (Stetson) and Charles (Miller). The possibilities. The 'others'. Reine Thomas, Dean of Instruction, Columbia Gorge Community College, OR

Charles (Miller) and Kina (Mallard's) insights, thoughtful responses to everyone, flexibility to follow needs of the group. Barbara Wells, Director, Trio Scholars, Community College of Denver, CO

The opportunity to experience AI and having several opportunities to go through the process. Jerry Mason, Director of Student Life, Community College of Denver, CO

Caring attitude of the facilitators (Kina Mallard and Charles Miller) created a comfortable and safe environment in which to learn. All leaders should attend this training. Kimberly Thompson, Director of Institutional Research, Community College of Denver, CO

I appreciated the acceptance of all participants. Elisa Robyn, Dean of Arts and Sciences, Community College of Denver, OR

I most appreciated the obvious amount of research and work that goes with this. Appreciate "learning" new people and ideas and challenging each other. Great visual images on the slides. Kathy Becker, Chief Human Resource Officer, Copper Mountain College, CA

Fabulous workshop--so well planned, great variety of activities, lots of interaction, fun, great teaching. Marjorie Lewis, President, Cypress College, CA

I appreciated: Practice! Practice! Practice! And the reinforcement, re-teaching. AI is an excellent way of approaching 'change' and resolving issues. Michael J. Kasler, Executive Vice President, Cypress College, CA

It brought to my attention the power and effectiveness of AI. You both (Charles Miller and Nancy Stetson) do an excellent job and I appreciate very much the training and experiences you've shared with me. Steve Donley, Dean, Vocational Education and Economic Development, Cypress College, CA

The positive focus instead of problems and negative outlook gives hope and possibility. Darlene Fishman, Director of Nursing, Cypress College, CA

The validation that, to a certain extent, Cypress is practicing AI on an informal basis, especially story telling. Fantastic job, as usual. Nancy Deutsch, Staff Development Coordinator, Cypress College, CA

The positive regard and support; the information; the group; the presenters; the opportunity to participate; the materials. Thank you--love this! Mara Scott, EOPS Coordinator, Cypress College, CA

Wonderful colleagues. A great safe atmosphere to learn, discuss and experiment. You (Charles Miller and Nancy Stetson) are wonderful. Peggy Austen, Librarian, Cypress College, CA

I most appreciated the opportunity to listen and share with several people. The text was informative and helped to put the pieces together. The video presentations were educative. Fola Odebunmi, Economics Instructor, Cypress College, CA

Working more closely with my colleagues and being led by such capable and warm facilitators (Charles Miller and Nancy Stetson). Randa Wahbe, Assistant Professor of English, Cypress College, CA

I appreciated the facilitators (Charles Miller and Nancy Stetson) and the people involved. Lots of energy from different campuses and especially from Cypress. The two of you really complement each other. Transitions and trade offs between the two of you were very productive and effective; I never felt stressed. Michael Brydges, Speech Communication Faculty, Cypress College, CA

Charles (Miller) and Nancy (Stetson's) positive attitude and belief that 'I can do it.' You have touched my spirit; you have reinforced my belief in how to work with people, specifically my son. Olivia Veloz, Administrative Assistant, Title III, Cypress College, CA

Charles (Miller) and Nancy (Stetson) for their dedicated time. The notebook with a wealth of knowledge and reframing. Akila Allen, Evaluator Record Specialist, Cypress College, CA

The information and ability to process it before moving on. Job well done! You (Charles Miller and Nancy Stetson) are a great team! Yolanda Nolan, Assistant Director of Staff and Organization Development, Dallas County Community College District, TX

I most appreciated: so many things! Nancy (Stetson) and Lane (Glenn) and Northwest Community College and their participants and staff. Everybody who attended--getting to know others and network. Thank you for all the enthusiasm and good work! Karen Wilson, Dean of Teaching and Learning, Delta College, MI

Enthusiasm, cooperative nature of the participants. Knowledge and experience and helpfulness of the facilitators (Lane Glenn and Nancy Stetson). Donald Halog, Vice President of Instruction and Learning Services, Delta College, MI

I most appreciated a new way to work! Connie Watson, Instructor of Psychology, Delta College, MI

The learning and the people. Jim Still, Chair, Health and Wellness Division, Delta College MI

I was happy that there was no rank in this process and the connection with all the participants. Betty Lopez, Office Professional, Multicultural Office, Delta College, MI

A chance to work with people from my college. Our conversation with Nancy (Stetson) at lunch. I want to bring this positive attitude, from the classroom to college politics. Cheryl Wilcox, Instructor, Diablo Valley College, CA

I most appreciated: Everything. The opportunity to share and learn together. The model and case studies. Wendy Waidson, Employee Development Assistant, Douglas Community College, BC, Canada

The participatory nature. The way the group came together. The friendship shown. Dennis Kennett, Director, Instructional Technology, East Central College, MO

Trainers' (Charles Miller and Nancy Stetson) knowledge, friendliness, accessibility; lovely folks, thanks! That it was a small, manageable size for the overall group. Promptness. Great group of people. Becoming more open to a whole new way to view myself as a teacher, director, parent, partner. Sue Peters, English Instructor, Student Success Coordinator, East Central College, MO

I most appreciated learning about AI and how to use it! Loved the experiential component. I thoroughly enjoyed myself these past four days! What energy was gleaned from the group. The nurturing was great. I enjoyed the diverse activities throughout the times. Sandra Brubaker, Associate Vice President for Student Development and Enrollment Management, Edison Community College, OH

Great content/process combo…you (Charles Miller and Nancy Stetson) did great! Again! Mike McHargue, Provocateur Emeritus, Foothill College, CA

Appreciate the seamless way you (Kina Mallard and Charles Miller) built up our knowledge base; how you continually reviewed until we reached a higher level of competence than I thought possible. You were great! Beverly Hendrix, Director of Diversity & Global Initiatives, Frederick Community College, MD

I most appreciated the life-force energy modeled by the facilitators (Kina Mallard and Charles Miller). The opportunities for co-creating with other learners and working in collaboration to apply new learning. The opportunity to explore new paradigms in a safe environment. The manual, book, resource materials. Thank you! You modeled an excellent balance between structure and freedom. Lailani Johnson, Director, DO IT Center, Front Range Community College, CO

I most appreciated Rich (Henry's) vulnerability and generosity of spirit; and teachable humility. I felt inspired and I know I can only view my world in a new light and for that I am truly grateful. The training was a beautiful balance of theory, interaction, fun, emotion, reflection, process, video and fun. You (Rich Henry and Kina Mallard) rock! Anne-Marie McAllister, Workplace Learning and Development, Georgian College, ON, Canada

What an honor to meet you (Charles Miller and Nancy Stetson) and spend four wonderful days together. Deborah Krumtinger, Coordinator of Training and Employee Development, Glendale Community College, AZ

I most appreciated the clarity, the organization, the generosity. I'm so appreciative! Lilli Rosenberg, Doctoral student, Gonzaga University, WA

General attitude of finding the best and where we want to go. Kathleen Schrader, Director, Regional Health Occupations Resource Center, Hartnell College, CA

The design worked: highly interactive, experiential and the structure to reflect. Morgan Zantua, Special Projects/Consultant Trainer, Center for Learning Connections, Highline Community College, WA

I really enjoyed all activities: interaction, story telling, different perspectives, games. Stela Rajic, Human Resource Assistant, Highline Community College, WA

I most appreciated how what you (Doug Kerr and Nancy Stetson) did and what you taught and how you taught were all in synch. I think your skills are great and your style of leadership is so suited to this. But mostly your selflessness in letting the process belong to everyone is just amazing! Mickey Reed, Program Director, Housatonic Community College, CT

I most appreciated peers (and) facilitators (Charles Miller and Nancy Stetson). Zachary Hodges, President, Houston Community College, Northwest Campus, TX

The interactive nature of (the training). Maya Durnovo, Dean of Workforce Development, Houston Community College, Northwest Campus, TX

High energy--kept us going; modeling of principles; thorough coverage of AI; new approach learned for positive change; offer of continued support as we solo. Good job! Connie Stone, Director of Employee Learning and Organization Development, Houston Community College System, TX

Interaction with other community college members and hearing their stories and dreams. Thank you (Charles Miller and Nancy Stetson) for sharing your time, talents and passion for this subject. Debbie Sharp, Organization Development Specialist, Houston Community College System, TX

Flexible, sensitive facilitators (Rich Henry and Kina Mallard). Kept us focused in spite of our tendencies to do otherwise. Anne Harper, Professor, Professional Development Consultant, Humber College, ON, Canada

Process time on positive thinking, and a solid structure to deliver something I so believe in and it works! Thank you (Lane Glenn and Nancy Stetson) for being "passionate" about your work--but more importantly that you live and breathe and model Appreciative Inquiry through life! Mary Belknap, Teacher Education Coordinator, Jackson Community College, MI

It reinforced and opened me up to a 'whole' I have lost sight of. You (Lane Glenn and Nancy Stetson) did a super job…I think it came together in this last few minutes. Jim Scott, Professor, Jackson Community College, MI

I most appreciated: Getting clarity of AI process and how to move forward from a position of strength; the facilitators (Charles Miller and Nancy Stetson). Linda Coyle, Chief Operating Officer, Kwantlen Foundation and Vice President, Ventures, Kwantlen University College, BC, Canada

The enthusiasm of Nancy (Stetson) and Charles (Miller), and their energy around the AI process. Nancy and Charles operate in the AI framework and model as they move us through the learning process. You are incredibly honorable, caring, humble people whom I bless profoundly as you continue on in your journey. Barbara Melnyk, Executive Assistant, Kwantlen University College, BC, Canada

I most appreciated the power of story telling and focusing on the positive. Took some conditioning to get there. Excellent interactive facilitator (Charles Miller and Nancy Stetson) style--really enjoyed it. Harprett Bachra, Training and Partnerships Development, Kwantlen University College, BC, Canada

…the stories from everyone, the different views, the community we created. Sonda Strom-Larson, Executive Assistant, Lake Superior College, MN

Your experience with AI process as well as with facilitation and training. You (Charles Miller and Nancy Stetson) got us through a load of material, processes. Sensitively and intelligently dealt with individual concerns/questions. Great grounding in AI from various points of view. Ken Pawlak, Employee Development Coordinator, Langara College, BC, Canada

I most appreciated the positive and knowledgeable facilitators (Charles Miller and Nancy Stetson); positive participants; interactive exercises; handouts. Judith Berry, Dean, Business, Media and Information Technologies, Lansing Community College, MI

Presentation materials were prepared for multiple learning styles. Attitude and knowledge of presenters (Charles Miller and Nancy Stetson). Jack Bergeron, Director of Academic Affairs, Lansing Community College, MI

Just after the first couple of days, I began to feel more alive because I changed my lens. I started to look at things differently. Linda Goodman, Hospitality Academic Team Leader, Lansing Community College, MI

The emphasis on the positive, positive, positive. You (Charles Miller and Nancy Stetson) were great and you modeled much of what you taught. Stephen Appiah-Padi, Director of Multicultural Center, Lansing Community College, MI

This was at the level of facilitator training, not just experiencing AI. This quadrupled the value to me as a facilitator and for my organization. Thank you so much for sharing and giving so much these four days. Adrian Bass, Director, Capital Quality Initiative, Lansing Community College, MI

The ability to freely talk to my colleagues and truly "hear" what they had to say. Well done! You made the concepts easy to understand. Radecka Appiah-Padi, Director, Instructor and Learning Support, Business, Media, and Information Technologies (BMIT) Division, Lansing Community College, MI

The cooperation of co-workers. Lynne Wilson, Lansing Community College, MI

I appreciated learning the AI approach; the David Cooperrider videos. Mike Michaelson, Lansing Community College, MI

The promises were all delivered--there was just the right timing, structure and content (and I know how hard that is to deliver!) Thanks for bringing this to us; we really needed it! Connie Peterson, Professor, Lansing Community College, MI

The patience of the presenters (Charles Miller and Nancy Stetson). The information provided and the many suggested websites and reading information sources. Good job. Enjoyed it all, especially Wheatley film. Loved the circle (outside) demo. Marilyn Skinner Britt, Ph.D., Chair, Visual Arts and Media Department, Lansing Community College, MI

I most appreciated that it was hosted here on campus. Enjoyed having you (Charles Miller and Nancy Stetson) with us! Beckie Beard, Director, Purchasing and Materials Management, Lansing Community College, MI

Awesome: lyrics, melody, context. Appreciate the elegance! Thank you for being… John Victory, Adaptive Designer, Lansing Community College, MI

Highlights were hearing each other's stories, reviewing the 5Ds, Wheatley's work and the new sciences, Cooperrider's work. Overall, varied presentation, well-thought-out four days. I appreciate your ability to share this work, specifically with the community college population. Patty Schmolze, Staff and Organizational Development, Los Angeles City College, CA

Good combination of content and process, honoring all learning styles. Theory. Thank you; you (Charles Miller and Nancy Stetson) are amazing. Emily Weinacker, Coordinator of Employee and Organizational Learning, Maricopa Community Colleges, AZ

I most appreciated the opportunity to share ideas with many creative, intelligent, and passionate individuals. The way each group was allowed to construct its own meaning. Great job of maintaining enthusiasm and positive outlook! Eric Leshinski, Instructional Designer, Maricopa Community Colleges, AZ

…group energy. Monica Reilly, Dean, The Michener Institute for Applied Health Sciences, ON, Canada

…both Appreciative Inquiry and flexible facilitation. You (Rich Henry and Kina Mallard) worked together beautifully for two people who got together for first time. Rosemarie Peikes, Manager, Training and Development, The Michener Institute for Applied Health Sciences, ON, Canada

I most appreciated the philosophical perspective; the Bushe Appreciative Process, the excellent resources, books, videos, binder, etc., and the presenters (Charles Miller and Nancy Stetson). Thank you! Inajane Nicklas, Dean of Humanities, Moorpark College, CA

The people, the materials, the variety. Thanks (Rich Henry and Kina Mallard) for your hard work and your willingness to be flexible and authentic. Anne Scrimger, Faculty Development Consultant, Mount Royal College, AB, Canada

The organization of the material presented; hands-on experience; meeting others interested in learning more and improving themselves; the energy of Nancy (Stetson) and Charles (Miller). Thank you. What you have shared has left a strong imprint. Luisa Howell, Spanish Professor, Mt. San Antonio College, CA

The patience with our questions; great handouts and program content and flow; openness to share materials. Thanks so much, Charles (Miller) and Nancy (Stetson); I respect so much your dedication to 'the work.' Bless you both! Dick Ryerson, Director of Staff and Organizational Learning (retiring), Mt. San Antonio College, CA

I most appreciated networking and getting valuable input on the process of AI from a diverse, positive group of educators. Thank you! Dione Carter, Director of Staff and Organizational Learning (incoming), Mt. San Antonio College, CA

The resources and open hearing; enthusiasm for the AI process; the background and experience of the participants; the well organized four-day workshop; the substantive theoretical base of AI and the opportunity to learn about it. I very much appreciated your support and generosity. Valerie Grabove, Professional Development Consultant, Niagara College, ON, Canada

The opportunity to think about possibilities. Sheryl Johns, Manager, Niagara College, ON, Canada

The openness/invitation from the facilitators and group members to stay connected, ask questions by email, etc. Thank you for your stories. Michelle Hume, Counselor, North Island College, BC, Canada

I most appreciated the information, processes, and Nancy (Stetson) and Charles (Miller's) commitment to us as learners. I also appreciated the tools to take away with me and use in the most practical way on an ongoing basis and the ability to take what might be a negative situation and work in a positive way immediately...[And, after returning to work], thanks so much for a great week. I've had the opportunity to do some "tiny" inquiries since returning. Love the way that works. Coby Romaniuk, Director, Student Services, North Island College, BC, Canada

I really appreciated the positive people in the group that created a nurturing environment. Karen Johnson, Student Trustee, North Orange Community College District, CA

The open-endedness of it; the willingness to take a complete novice and explain AI to me in a number of different ways. Thanks. Double thanks. Triple thanks. Lynda Gunderson, OAP Instructor, SCE, North Orange Community College District, CA

Thank you. This has been a significant experience. You (Charles Miller and Nancy Stetson) exemplify what you preach! Rosalyn King, Professor of Psychology and Chair, Center for Teaching Excellence, Northern Virginia Region, Northern Virginia Community College

Spirit-lifting experience! Practical application. Betty Young, President, Northwest State Community College, OH

The overall positive atmosphere and ability to ask questions and share thoughts so very openly. Kathy Soards, Director of Finance, Northwest State Community College, OH

Opened up ideas of untapped application. Made me realize again that those tough times are or can be real potential periods of growth. Very energizing! Karen Short, Director of the Licensed Practical Nursing program, Northwest State Community College, OH

I appreciate the content most of all, but also the open 'structure' of the workshop. Donna Ashcraft, English Faculty, Northland Pioneer College, AZ

I want to thank both of you (Nancy Stetson and Charles Miller) for modeling excellent facilitator skills. I truly enjoyed the training and I am looking forward to becoming a certified facilitator in AI. You are truly (I know I've already used this word before, but it comes from deep inside me) wonderful people and I appreciate your sincerity and the kindness you shared with all of us. I think about AI daily and I'm attempting to reframe my thinking on a daily basis. As you can imagine, it can be difficult at times when you work with others who are unaware of the power of positive thinking and appreciation for what we do and can do. I look forward to sharing my stories with you and others as we continue the voyage with AI. The best of luck with your future trainings and I look forward to hearing from you and others. Sharon L. Blackman, President, Auburn Hills Campus, Oakland Community College, MI

I most appreciated the opportunity to learn a formal structure for spreading a philosophy of positive change that has always been important to me. Lane Glenn, Dean, Auburn Hills Campus, Oakland Community College, MI

The energy of the facilitators (Lane Glenn and Nancy Stetson) and the group. Nancy's passion for this work is inspiring! I deeply appreciated your gift of time, of yourselves. Your willingness to give of yourselves made this a wonderful experience. Mary Ann McGee, Counselor, Farmington Hills Campus, Oakland Community College, MI

I appreciated the content and possibilities it presents. The typed list of process from Day Four review. Imagene Bailey, Counselor, Farmington Hills Campus, Oakland Community College, MI

The energy of the presenters (Lane Glenn and Nancy Stetson). Jim Crawford, Director of the Center for Innovation and Leadership, Ohio University Southern, OH

The patient approach you (Lane Glenn and Nancy Stetson) took in introducing the material. Great job! Roger Haley, Co-director, Training Solutions, Ohio University Southern, OH

The opportunity to learn with others. To get some skills that I can use to do what I know is in my heart. Keep spreading this. Joanne Schultz, Executive Dean, Business Services, Ohlone College, CA

I liked the energy of the group, the excellent plans of the presenters (Rich Henry and Nancy Stetson), and their engagement. Tom Cameron, English Professor & Faculty Lead, Center for Teaching and Learning, Olympic College, WA

The way the training modeled what we will have to do to be Appreciative Inquiry facilitators. Sandy Lindoerfer, Dean of Human Resources, Pasadena City College, CA

Thanks again for the AIFT; it really was a remarkable learning experience. Vicki Suter, Doctoral Student, Graduate School of Education and Psychology, Pepperdine University

I most appreciated the content of the material. This workshop training session modeled good teaching behavior, was exciting, interesting, and just superb. It is the best piece of work that I have seen you both (Charles Miller and Nancy Stetson) do. Your excitement about the topic was evident all the way through the training in ways that other topics (which you are recognized gurus on) have not had. Keep doing this and take a three-month sabbatical, but do at least six training sessions a year. You are too good and too valuable a resource to lose! Judy Walters, Senior Vice Chancellor, Educational Services, Peralta Community Colleges, CA

I most appreciated the opportunity to practice more, and the meeting and sharing with others. Ann Elliott, Staff Development Officer, Peralta Community Colleges, CA

I appreciated working with teams. Jesse Mireles, Executive Assistant to the President, Phoenix College, AZ

Your (Charles Miller and Nancy Stetson's) dedication to the topic is very apparent and your passion shines through. Jesse Garcia, Training Coordinator, Phoenix College, AZ

I most appreciated the openness to ideas that didn't always fit. Maggie Aldrich, Director of Organizational and Professional Development, Pima Community College, AZ

Well designed, with expert presentation (Charles Miller and Nancy Stetson). John Sneed, Director of Distance Education, Portland Community College, OR

Nancy (Stetson) and Charles (Miller's) vision, chutzpah, and doing of this work. It has been a long-needed breath of fresh air and professional rejuvenation for me. Teresiana Zurita, Educational Support Faculty, Counselor, Pima Community College, AZ

The people and what they all brought into this week. Well done! Peter Usinger, Director of Institutional Research, Polk Community College, FL

…the positive climate (Rich Henry and Kina Mallard) and critical thinking for application and implementation. Lucille McLeod, Staff Development Coordinator, Red River College, MB, Canada

I appreciate learning how to have a new perspective and how valuable the interviews can be used to make a difference in the organization. I think the information shared was very valuable! Christine Aldrich, CalWORKS Coordinator/Counselor, Rio Hondo College, CA

A new way of looking at difficult issues. A way of re-framing. Gail Chabran, Dean of Communications and Languages, Rio Hondo College, CA

The ability of the facilitators (Charles Miller and Nancy Stetson) to manage such a large group. Your peaceful techniques were wonderful and you are adept, to say the least, at keeping the gang on track. Love you guys! Ann Doty, Outcomes Assessment Specialist, Riverside City College, CA

I most appreciated: Absence of pretense. The presence of openness and honesty. Your continuous positive energy is great (Charles Miller and Nancy Stetson). Joy A. Rupp, Executive Director, Human Resource Development, Rose State College, OK

I want to thank you (Charles Miller and Nancy Stetson) for a terrific four days. You are both so skilled! I learned as much from what you did as from what you said. Kim Gunning, Associate Faculty, Royal Roads University, BC, Canada

The opportunity to practice first-hand. Reinforce through practice each time helps bring additional insights. Your modeling (Charles Miller and Nancy Stetson) is truly inspirational! Jerilyn Chuman, Dean, Counseling and Special Programs, Saddleback College, CA

Refreshing, exciting, anxious to apply to my world. Marsha Bonds, Senior Project Associate, St. Louis Community College, MO

The process, the content, the participants. It was so great to be a 'learner' again; reminds me that I do love to learn. You guys (Charles Miller and Nancy Stetson) are hysterical! Keep doing more of what you do! Kathy Petroff, Manager of Campus Life, St. Louis Community College, MO

Great examples, analogies. Time for group reflection. Bravo! My life is and will be much richer because of you (Charles Miller and Nancy Stetson). Diane Savoca, Coordinator of Student Transition, St. Louis Community College, MO

Your passion (Charles Miller and Nancy Stetson) served to inspire me to work on implementation. I appreciate the great ideas from colleagues! Kay Weiss, Coordinator of Professional and Organizational Development, San Bernardino Valley College, CA; and President, National Council for Staff, Program, and Organizational Development

I appreciated that we could speak freely with the agreement that what is said in the room stays in the room. I would like my organization to train all the staff on AI. Evia Briggs Moore, Director of Library Services, San Joaquin Delta College, CA

I have a clear understanding of how the process can and should be used. I appreciated the respect you (Charles Miller and Nancy Stetson) showed for everyone. Hazel Hill, Dean of Workforce and Economic Development, San Joaquin Delta College, CA

I appreciated the affirmation of the positive and using it for change. Great job! Got me thinking, challenged me, stretched my imagination. Dan Baker, Counselor, San Joaquin Delta College, CA

I appreciated the interview segments which brought me back in contact with self appreciation. Duane Wright, Instructor, San Joaquin Delta College, CA

Better understanding of new science/learning. Supporting the process. Nice job, well done. Evident you (Charles Miller and Nancy Stetson) are experienced facilitators--or you've learned to fake it very well! Dean Danielson, Instructor, San Joaquin Delta College, CA

I appreciated time for contemplative thought. Catherine Mooney, Registrar, San Joaquin Delta College, CA

I appreciated the opportunity to question the thoughts I was having and find the inroads to continuing AI at Delta. Thank you! Lynn Welch, Professional Development Instructor, San Joaquin Delta College, CA

I appreciated that I will be able to apply this information to myself personally and professionally. James Forte, Administrative Assistant, San Joaquin Delta College, CA

The opportunity to expand and grow ideas. Thank you for a job well done. You (Charles Miller and Nancy Stetson) are experts in the field, approachable, skilled presenters. Paul Kuehn, Division Chair, San Joaquin Delta College, CA

I appreciated the flexibility and positive approach. Great job! Kim Myers, Vice President, Human Resources and Employee Relations, San Joaquin Delta College, CA

The openness of the group to accept this model and share their experiences. I enjoyed this experience. Kim Mompean, Academic Advisor, San Joaquin Delta College, CA

Great people in workshop. Outstanding teaching: pace, variety, materials. Thanks for giving us so much of yourselves, Nancy (Stetson) and Charles (Miller). You are both models of outstanding teachers--that's probably the best short class I've ever attended. Alan Hitt, Senior Analyst, Information Services, San Joaquin Delta College, CA

I most appreciated the opportunity to experience and practice the process. You (Charles Miller and Nancy Stetson) are terrific! Kathy Hart, Dean, Planning, Research and Regional Education, San Joaquin Delta College, CA

Thank you (Charles Miller and Nancy Stetson) for the commitment. Jerry McLean, Accounting Manager, San Joaquin Delta College, CA

I most appreciated the blend between theory, practice, and reporting back. This was definitely a shared process of each facilitator sharing information and the participants' participation. Thank you. Heather Dodge, Division Secretary, San Joaquin Delta College, CA

I most appreciated the model--I love this system. Thank you for welcoming any and all comments with openness. Carol Hatch, Coordinator, Foster Care/ILP, San Joaquin Delta College, CA

Meeting people from other colleges and also getting to know more about people from my own organization. I think it was great to have all levels: students, faculty, classified, administrators and CEO. Thank you (Charles Miller and Nancy Stetson) for being there in the background, not trying to force us to talk. You just made it easy for me to participate without being forced. Amal Elayyan, Library Technician, San Joaquin Delta College, CA

Trainers' (Charles Miller and Nancy Stetson's) positive regard for the participants and the process. Thank you for acting on your commitment.
Jack Saunders, Articulation Officer, San Joaquin Delta College, CA

I enjoyed the facilitators (Charles Miller and Nancy Stetson). I appreciate the process, that is, the delivery system. I liked the bonding and feeling I received from each and every person. You are great people. Very spiritual. Pedro Ramirez, English Professor, San Joaquin Delta College, CA

It took every minute of the workshop for me to internalize what I needed. Good blessings. Diane Oren, Instructor, San Joaquin Delta College, CA

A positive shot in the arm and new tools to use. Janice Takahashi, Counselor, San Joaquin Delta College, CA

You two (Charles Miller and Nancy Stetson) are God's gift. Dee Brown, Counselor, San Joaquin Delta College, CA

I appreciated the new positive focus of the training. Thank you (Charles Miller and Nancy Stetson) for your gentle, yet clear guidance. You made the training process meaningful. I loved the exercises, especially the 'invisible' triangle. Marcia Johnson-Lawson, Outreach Advisor, San Joaquin Delta College, CA

The concepts and opportunity. I learned that I could do this and to trust the process. Sherry Young, Program Manager, CalWorks, San Joaquin Delta College, CA

I most appreciated the warmth, openness; a caring learning environment; excellent materials; opportunity to sustain network. (I) learned masses by watching you (Doug Kerr and Nancy Stetson) facilitate. Nancy Cooper, Lead Specialist, Scottish Further Education Unit, Stirling, Scotland

I most appreciated the honesty, fun, learning. Great environment for learning (Rich Henry and Kina Mallard). Catherine Drea, Director, Seneca College, ON, Canada

Very committed presenters (Charles Miller and Nancy Stetson). Honest - open membership of the group. Practicality of the information to my everyday life as well as at my college. Keep spreading the word; thanks for your energy, dedication. I would endorse AI training for my institution. Kim Manderbach, Dean of Enrollment and Student Services, South Seattle Community College, WA

I most appreciated the openness of group members to share experiences. Thank you for keeping us excited and engaged in AI experiences. Wanda Spratt, Dean, Nursing/Allied Health Division
South Texas Community College, TX

Excellent presentations. Great session. Well worth the investment of time and resources. Shirley A. Reed, President, South Texas Community College, TX

…how to use this at our college. I appreciate your use of active learning. Great job! Jean Swartz, Dean, Developmental Studies, South Texas Community College, TX

I most appreciated networking, actual participation in activities. Thanks for a great experience. Your passion is evident. This was a great investment! I'd like to thank both you (Charles Miller) and Nancy (Stetson) for a wonderful experience. We are very excited about utilizing AI here at South Texas Community College. Your sessions were all excellent. We will keep you posted as we progress on our journey to change the way we do business at STCC. Luzelma Canales, Director of Accountability and Management Services, South Texas Community College, TX

The way the material was presented. The AI system is a very good tool to solve problems. Mohamed Werfelli, Math Instructor, South Texas Community College, TX

Sharing the AI process. Great job and thank you! Rebecca L. Silva, Department Chair, Radiologic Technology, South Texas Community College, TX

Meeting such wonderful people and learning from their diverse perspectives. This training really helped me do some inner evaluation/valuation. Nicole Roades, Director, Southern State Community College, OH

It allowed me to see new possibilities and to be more creative. You are doing a wonderful thing. Irma Alvarez, Dean, School of Business and Information Systems, Southwestern College, CA

I appreciated the commitment and passion of the presenters (Charles Miller and Nancy Stetson). Good job. Jimmie Sasaki, Parent Involvement Program Specialist, Stockton Unified School District, CA

I appreciated being able to work with my staff colleagues in a way that was so positive and enervating. We have been running on empty for awhile and desperately needed a refill. Mil gracias. Katarin Jurich, Assistant Director of Curriculum, Stockton Unified School District, CA

Information on Appreciative Inquiry. Step-by-step guidelines--the framework. The follow-up support you have offered and at no cost to us. Positive feedbacks. Training materials. Thank you for all the information shared with us and your (Charles Miller and Nancy Stetson's) dedication to the cause. Betty Chan, Language Development Specialist, Stockton Unified School District, CA

I appreciated the knowledge and professionalism of the presenters (Charles Miller and Nancy Stetson). Thank you for reminding me that I am a "touchy feely" person and that's a good thing. Lisa Roldan, Language Development Specialist, Stockton Unified School District.

I most appreciated the quality, intensity and collegiality; the wonderful opportunity for my colleagues to talk with me and I with them, in a way I've not had before; the opportunity to meet people not only from Connecticut but the world. Susan Dantino, Associate Dean of Planning, Tunxis Community College, CT

The facilitators (Doug Kerr and Nancy Stetson) were so quick on their feet in managing the group. Again, I'm impressed with the high level of skills. Christine Gotowka, Professor of Possibilities, Tunxis Community College, CT

I most appreciated the insight, techniques and opportunity to practice them. Andre Blaszcznski, Professor, Economics and Business, Tunxis Community College, CT

I most appreciated: The opportunity for everyone to listen and talk and give input. Relaxed atmosphere. If you want a great new way to help your faculty look at growth and development in a positive way, I highly recommend the AIFT. Appreciative Inquiry is a proven tool and dynamic process that inspires action for positive change at individual, group and institution levels. This workshop has completely changed the way I think about faculty development.
Kina Mallard, Department Chair, Communication Arts, Union University, TN

Thank you once more for an excellent week, personally as well as professionally. Jean Kreis, EDUCAUSE Fellow, University of Arizona, AZ

The people. I appreciated the behavior modeled by the facilitators (Charles Miller and Nancy Stetson). Leslie Nady, Personnel, University of Nevada, NV

I was able to find the path to improving my institution by using positive approaches. We've come through a very negative, trying three years in our history, and we're ready for a new way of thinking! Beth Miller, Executive Director, University of New Mexico, Gallup Campus, NM

Making authentic relationships. Beginning the Ai journey. Inspiring workshop! Pat Combs, Information Support Supervisor, University of North Carolina, Greensboro Campus, NC

Interactivity, discussions, participants were awesome. Carol Anne Kozik, Nursing Education Specialist, Upstate Medical University, NY

I most appreciated that it exists at all! Keep going on. The videos were particularly well chosen!! Mary Pat Huxley, Director, Biological Technologies, Ventura College, CA

Thank you so much for all the help. I have shared many of the great and exciting things I learned last week. I look forward to using AI many times...Thanks again! David Matlock, Director of Admissions, Records & Financial Aid, Virginia Highlands Community College, VA

This is a master class taught by master teachers (Charles Miller and Nancy Stetson) who role model the attitude, behaviors and processes of AI. Bring a team and be prepared for changes. People need to commit to the full four days. Judy Walters, President, Vista Community College, CA

I most appreciated the process to come up with something that I can try with my staff. Good information and very detailed preparation that makes the workshop a success. Hermia Yam, Dean of Student Support Services, Vista Community College, CA

Experiencing an appreciative environment and getting to know other participants. Laura Jasper, Dean, Instructional Operations, Wisconsin Indianhead Technical College, WI

I appreciated: the connections, interactions, and "test driving" the process; learning from others through stories, interviews and general questions throughout the week. Great teamwork (of Doug Kerr and Nancy Stetson); the blend of complementary personalities was spectacular. Kim Pearson, Public Relations Representative, Wisconsin Indianhead Technical College, WI

Governmental organizations

The (AI) session (I co-facilitated with Steve Chambers) was a great success - incredible to me, not a single nay-sayer! Thanks for the excellent training - we were better prepared than could be expected." John M. Tomkovich, Jr.  Space and Missile Defense Battle Lab

Peterson AFB, CO
Variety in presentations/activities. Fun!!! Fantastic energy, variety, heart and clarity. I appreciate your commitment to the process and the group. Thank you. Nancy (Stetson), thank you for your delightful joyful laugh--it's a pleasure to hear! Beth Allen, Communications Consultant, City of Mississauga, ON, Canada

I most appreciated taking time to answer questions. This is an excellent process--a refreshing change from the traditional. Great work--very inspirational. Denise Tambellini-Abraham, Manager, Special Projects, City of Richmond, BC, Canada

Both facilitators (Charles Miller and Nancy Stetson) had an easy way about them; made me want to stay and hear what they had to say. Keep up the good work. I will try to get you to do this training in Nova Scotia. Paul Schwartz, Manager, Department of Environment and Labor, NS, Canada

I most appreciated: Many things! I was so impressed with how Kina (Mallard) and Charles (Miller) facilitated each day, keeping us dancing between content, experience, and application. I appreciate their superb facilitation skills. Thank you so much for your hard work, energy, and generosity in this process! Diane Cheatwood, Training Specialist, Department of Labor and Employment, Denver, CO

Working with others throughout the process; energizing atmosphere; started and ended on time. Though it has been a long four days, I have learned so much. I even called my CEO yesterday to thank her for asking me to attend. Linda Oman, Manager of Performance Improvement and Risk Management, Henry County Hospital, OH

I most appreciated the energy/passion to believe. Thanks (Lane Glenn and Nancy Stetson) for your energy and belief in the process. Deb Brown, Chief Patient Services Officer, Henry County Hospital, OH

Nonprofit organizations

I have to say that AI has transformed my life.  I'm usually skeptical of the depth and longevity of change, but this process isn't just about change on the macro level.  For me, the most amazing thing is the way it changes persons...their thinking and way of being and how they view the world and their work.  I'm grateful for your (Nancy Stetson's) modeling and sharing of the process and way of life.  From my perspective, AI can be thought of as a spiritual practice.  Any way, you're awesome and I appreciate your leadership and zip and joy.  Thank you for a wonderful training and for the possibilities that your life opened for mine.  God bless. Reverend Vicki Hammel, United Church of Christ, Subury MA

Very well constructed curriculum. I also appreciated meeting amazing people. Sue Clement, Manager, Imagine Humane, ASPCA, WA

Well organized, many small group discussions. Fourth Day morning session was really helpful. Great job! See you guys (Lane Glenn and Nancy Stetson) in Japan! Masataka Uo, Japan International Cooperation Agency, OH

I most appreciated the energy of the leaders (Charles Miller and Nancy Stetson). You flow back and forth so smoothly, wonderful to watch. Marlene Ruiz, Director of Education and Consulting, Kaiser Permanente, CA

I most appreciated the participants, the unflinchingly positive attitude of Doug (Kerr) and Nancy (Stets